Connecting Your Hybrid Workforce Through Unified Communications
A new paradigm of remote and hybrid work is rapidly replacing the traditional standard of a five-day in-office work week. Gartner sees working from home as a “cornerstone of the post-pandemic future of work” and projects that nearly one in five employees will work remotely after the pandemic concludes. Additionally, the 2021 State of IT report from Spiceworks Ziff Davis says the Covid-19 pandemic has been “a catalyst for business transformation,” with 76% of businesses planning long-term IT changes.
With the rapid increase of this digital transformation, the need to support a hybrid or remote workforce is paramount. But, how do you enable employees to work efficiently with one another – sometimes nationwide or globally, connect with clients virtually, and eliminate communication barriers and productivity issues, all while working to lower IT costs?
Sounds like a lot, right? (It is), but the answer is simple – by implementing a Unified Communications solution.
What is a Unified Communications Solution?
Disparate systems and disruptions in service harm critical communications and adopted users should not have to waste time navigating complex technologies to get their job done. Integrated cloud-communication platforms can provide immediate access to services and allow staff and clients to move harmoniously between them by supporting the following functionalities:
- Enterprise Voice over IP (VoIP) – Enterprise VoIP consists of integrated IP-based desk phones, smartphone applications, or web/desktop softphones used for internet calling, mobile communications, and voicemail. VoIP comes equipped with features like call routing and is considered a more flexible and cost-efficient alternative to traditional phone systems.
- Instant Messaging & Presence (IMP) – IMP functionality allows you to see the status (available, unavailable, busy, do not disturb, or away) of contacts in your system. This feature enables seamless communication between staff and departments, reduces interruptions, and enhances real-time meeting scheduling. With the addition of instant messaging, contacts can immediately connect with colleagues, partners, and clients without the need for prolonged email wait time or traditional phone calls, keeping a balance between urgency and productivity.
- Conferencing (Web/Video/Audio) – Integration capabilities such as video and web conferencing, screen sharing, smartphone, hard-phone, or softphone connectivity allow workers to connect internally and externally, with colleagues or clients in high-definition audio and video.
- Mobility – Mobility improves user experience by unifying communication channels on any endpoint (smartphone, tablet, laptop, softphone) and integrates voice, messaging, SMS, email, fax, and video with remote workforce tools for all users at all locations.
Agile Businesses Stay Connected
Businesses of all sizes are staying ahead of the curve by offering a more flexible unified communications and collaboration experience for their staff and clients, regardless of location. By utilizing a UC solution, businesses can accommodate collaboration demands, improve user experience, increase productivity and establish a more predictable cost model that will allow their IT teams to maximize budget and showcase ROI.