Business Environment Challenges
Hospitals and health systems continue to face new challenges in a rapidly changing healthcare market. Whether it is due to rising competition, cost constraints or increased regulation, providers need to improve performance across operational, clinical and governance functions if they want to stay competitive.
For Central Indiana’s Community Health Network (CHN), one area targeted for performance improvement was its communication infrastructure. With four hospitals, more than 200 sites of care, hundreds of physicians and more than two million annual patient visits, CHN’s communication needs were significant. And with a multitude of touchpoints—from medical forms, to patient and visitor communications, to mail, marketing and internal communications—CHN put a high demand on the frequency and quality of communications. In addition, CHN had to make these changes to its infrastructure while keeping critical communications flowing and without disrupting patient care.
“Sharp has been a valued partner, providing not only technology solutions but also innovative workflow solutions."