Service Guarantee

Imaging products are essential business tools; therefore we strive to maximize uptime with truly preventative maintenance programs and quick turnaround time on service calls. Our service standards are second-to-none, including a loaner machine to ensure your department or company is up and running as quickly as possible.

In addition to providing world-class on-site service, we also offer a complete training program to help every employee get the most out of their investment in technology. As important, we offer ongoing technical support via Internet, e-mail, or phone. The following are some of our key service differentiators:

Local Access: Local support and commitment to our clients are key to our success. With Sharp Business Systems, you get the resources of an industry leader along with the local support you need to help your organization grow.

4-Hour Service Response Guarantee: When your equipment goes down so does your productivity. Our fast, reliable team of service professionals will help your business get back up to speed with our guaranteed 4-hour service response time.

Proactive Maintenance: This program can significantly increase your equipment uptime. Our quality assurance kits have been developed for replacement of high usage parts before they wear out. This helps reduce the need for emergency service calls and keeps your business one step ahead.

Genuine: Our factory-certified service professionals use only 100% genuine Sharp parts and supplies for your equipment. Genuine Sharp products ensure genuine Sharp performance.

eSupport: Place a service call, order supplies, or submit your meter reading anywhere, anytime. Our online support allows you to take care of business when you need it most.

Service Loaner: In the event we cannot repair your equipment to Sharp's specifications, we will provide you with similar equipment at no additional charge while your equipment is being serviced.

Correct-Connect: Want seamless integration for all your technology? Our Correct-Connect service starts with the information-gathering process, where we determine how you want your equipment and software configured. Then we build a complete solution to those specifications.

Guaranteed Cost of Ownership: We understand that this is a significant investment for your business, as well as an integral part of its success. We will ensure that you fully understand your current costs, isolate ways in which we can positively affect them, and work to provide you with all the facts you need to make the best decision.

Performance Guarantee: Our Sharp product line is backed by our Performance Guarantee.