Imaging products are essential business tools; therefore
we strive to maximize uptime with truly preventative maintenance programs
and quick turnaround time on service calls. Our service standards are second-to-none,
including a loaner machine to ensure your department or company is up and
running as quickly as possible.
In addition to providing world-class on-site service,
we also offer a complete training program to help every employee
get the most out of their investment in technology. As important, we offer
ongoing technical support via Internet, e-mail, or phone. The following
are some of our key service differentiators:
Local Access: Local
support and commitment to our clients are key to our success. With Sharp
Business Systems, you get the resources of an industry leader along with
the local support you need to help your organization grow.
4-Hour Service Response
Guarantee: When your equipment
goes down so does your productivity. Our fast, reliable team of service professionals
will help your business get back up to speed with our guaranteed 4-hour service
Proactive Maintenance: This program can significantly
increase your equipment uptime. Our quality assurance kits have been developed
for replacement of high usage parts before they wear out. This helps reduce
the need for emergency service calls and keeps your business one step ahead.
Genuine: Our factory-certified service professionals
use only 100% genuine Sharp parts and supplies for your equipment. Genuine
Sharp products ensure genuine Sharp performance.
eSupport: Place a service call, order supplies, or
submit your meter reading anywhere, anytime. Our online support allows you
to take care of business when you need it most.
Service Loaner: In the event we cannot repair your
equipment to Sharp's specifications, we will provide you with similar equipment
at no additional charge while your equipment is being serviced.
Correct-Connect: Want seamless integration for all
your technology? Our Correct-Connect service starts with the information-gathering
process, where we determine how you want your equipment and software configured.
Then we build a complete solution to those specifications.
Guaranteed Cost of Ownership: We understand that this
is a significant investment for your business, as well as an integral part
of its success. We will ensure that you fully understand your current costs,
isolate ways in which we can positively affect them, and work to provide
you with all the facts you need to make the best decision.
Performance Guarantee: Our Sharp product line is backed by our Performance